Legal protection — for everyone
Clear terms protect you, the cleaner, and BluePeak.
Most disputes start with a misunderstanding. BluePeak is set up in writing from the start — who the business is, who does the work, what is included, and what happens if something goes wrong — so a disagreement has a process, not an argument.
Launching carefully is part of the protection
No paid booking is accepted through this website yet. Requests here are expressions of interest only — they are not a contract, a confirmed booking, or a charge. Paid bookings will not open until BluePeak's final booking terms, secure payment through a PCI-compliant processor, and its current insurance status are posted on this page.
BluePeak will not claim to be bonded or insured unless that cover is actually in place, and the current status will be stated here before the first paid job. Until then, do not send card details, gate codes, or keys to anyone claiming to book for BluePeak through this site.
Terms of Service — the plain-English summary
Platform role. BluePeak Services LLC operates a platform that connects customers with independent cleaners. The cleaner who accepts your job provides the cleaning service; BluePeak provides the booking, payment handling, checklist, record, and support process.
Booking & payment. When paid booking opens, the price shown at booking is the price charged, paid up front through BluePeak's payment processor. A booking is confirmed only when BluePeak confirms it in writing. Requests sent from this page today do not create a booking.
Cancellations & access. Cancellation, late-access, and no-entry rules — including any fee — will be shown before you pay and in your booking confirmation, so there are no surprise charges.
Damage, loss & satisfaction. Tell BluePeak within 24 hours of the clean, with photos if you can. BluePeak reviews the record and will first offer a re-clean of the missed areas or another fair fix where the booked checklist was not met. Valuables and irreplaceable items should be secured before any clean. Claims are handled under Georgia law and limited to the scope of the booking, except where the law does not allow a limit.
Off-platform work. If a customer and cleaner arrange work between themselves outside BluePeak, that work is a private arrangement between them — BluePeak is not a party to it, does not handle its payment, and its process does not apply.
Changes. If these terms change, the updated version will be posted here with its date before it applies to new bookings. The full written booking terms given at checkout control if this summary and those terms ever differ.
Privacy Policy — the plain-English summary
What we collect. Only what a request or booking needs: your name, how to reach you, the service and area you want, and job notes you choose to share. This page itself sends and stores nothing — the form builds a summary that stays on your device until you choose to share it.
What we never collect here. No card numbers, no passwords, and no Social Security numbers are collected on this website. When checkout opens, card details go directly to the payment processor, not to BluePeak.
How it is used. To match you with a cleaner, run the booking, and support the job. Your contact details go to your matched cleaner only for that job. BluePeak does not sell personal information.
Your choices. You can ask BluePeak to correct or delete your contact information held for a request or booking, subject to records the business must keep for tax and legal reasons.
Are cleaners BluePeak employees? Are they insured?
No — cleaners are independent contractors who run their own work, bring their own gear, and are responsible for their own taxes and obligations. They are not employees, agents, or partners of BluePeak Services LLC, and they cannot make agreements in BluePeak's name. On insurance: BluePeak will post its current insurance and bonding status on this page before paid bookings open, and will only describe cover that is actually active. Check this section on launch day for the current statement.
What if I am not happy, or something is damaged?
Contact BluePeak within 24 hours, describe what happened, and add photos if you can. BluePeak checks the booking, the checklist, and both sides' accounts, then works to put it right — starting with a re-clean of missed areas where the work fell short. Please do not withhold facts, arrange a cash settlement at the door, or move a platform job off-platform; keeping everything through BluePeak keeps your record and your options intact.
This page explains how BluePeak is structured and how bookings will work. It is general business information, not legal, tax, or insurance advice for any individual situation. BluePeak's final booking terms should be reviewed by a Georgia business attorney before paid bookings launch.